Our commitment always aimed at customer satisfaction and continuous improvement. This improvement comes through a continued commitment to excellence both in terms of internal quality control and renewal of the services available to the customer. The reliability of the Interflora network is expressed by the responsibility of each affiliate florist, selected according to specific quality standards and trained to learn the organizational processes of the reservation system and deliveries.
If the delivery provided was not satisfying for the client, Interflora allows to lodge a complaint within 5 days from the date of delivery, by sending the pictures of the goods to the e-mail firstname.lastname@example.org, and within 5 days the customer will receive the outcome of their complaint. Interflora Italia is always careful to maintain a direct line to their customers to improve day after day our commitment.
This great effort results in making more than 300,000 flowers delivery, every year around the world, 24 hours on 24, quickly and accurately with dedication to the work.
This is the reason why customers choose the stores that display the brand famous throughout the world. This brand is also chosen by florists because of its international importance and the effects on the increase in turnover; increase of the contacts; reduction in advertising costs.